GENERAL PRODUCT INFORMATION

1. What is Tailored Beauty?

  • Tailored Beauty specializes in hair care that are safe and natural. We offer a range of hair items including conditioners, shampoos, oils, etc. Our products focus on natural high-quality ingredients, ensuring effectiveness and suitability for natural hair care.

2. How does Tailored Beauty's natural hair care differ from other brands?

  • Tailored Beauty offers a unique blend of natural, science-backed ingredients inspired by founder Keya James' personal hair journey, ensuring products that cater specifically to all ages and everyone.

3. What hair types are Tailored Beauty products suitable for?

  • Our products are designed to cater to a variety of natural hair textures, including curls, coils, and kinks.

4. Is Tailored Beauty only for people with natural hair?

  • Our products are designed for natural hair, but they can be used on various hair types.

5. How do I determine the right products for my hair?

  • Tailored Beauty offers a personalized hair assessment tool on our website. By answering a few questions about your hair type and concerns, we provide customized product recommendations. Click to TAKE THE QUIZ.

6. What is in the hair-growing products?

7. Can Men use these products?

  • Yes, our products are suitable for all genders.

8. Are Tailored Beauty products safe? 

  • Yes, our products are paraben-free, sulfate-free, formaldehyde-free, phthalate-free, and do not contain petrochemical oils, synthetic fragrances, or coloring.

9. Are Tailored Beauty products cruelty-free?

  • Yes, we are committed to cruelty-free formulations and ethical practices. Our products are not tested on animals.

10. How do I know when a product is back in stock?

  • We offer a notification feature on our website that alerts you when a product is back in stock. Simply provide your email address, and we'll keep you informed.

11. Can Tailored Beauty products be used on children's hair? Is it safe for pregnant women?

  •  Yes, our products are generally safe for children and pregnant women. However, for specific concerns or conditions, we recommend consulting with a healthcare professional or conducting a patch test.

12. What do I do if I have an allergic reaction?

  • Discontinue use immediately, consult a healthcare professional, and contact our customer support.

13. Can I use Tailored Beauty products on relaxed, color-treated,  or chemically-treated hair? 

  • Yes our products are suitable for chemically treated hair, but it's advisable to check individual product descriptions or consult with our customer support team for personalized recommendations.

    14.  Are the ingredients used in Tailored Beauty products visible on the packaging? 

    • Yes, we prioritize transparency. The ingredients used in our products are listed on the packaging.

     

    SHIPPING, DELIVERY, PAYMENT, and RETURN POLICY

    1. How can I track my order?

    • Once your order is shipped, you will receive a tracking number via email. You may track your order via this link: TRACK MY ORDER 

    2. Do you ship internationally?

    3. Do you offer free shipping? 

    • We offer free shipping for over $50.

    4. What is the return policy?

    • We offer a 90-day Money Back Guarantee.
    • Use all the products and by the time it's finished if you're not happy with how amazing your hair looks & now feels, send the bottles/tub back EVEN IF IT'S EMPTY... and you'll receive a complete refund of your purchase price.
    • Please refer to our Return Policy page for detailed information on returns, exchanges, and how to initiate the process.

    5. Can I modify or cancel my order after it has been placed? 

    • Once an order is placed, it enters processing promptly. Please reach out to our customer support team via email at CS@tailoredbeautyproducts.com or through our Contact Us page for assistance within 24 hours.

    6. What is the estimated shipping duration?

    • Shipping durations vary based on your location. You will receive an email after check-out.

    7. What does partially fulfilled mean?

    • Partial fulfillment means that part of your order has been shipped, and the remaining items will be shipped separately.

    8. Can I cancel my subscription, and how?

    • Yes, you can cancel your subscription at any time. Please reach out to our customer support team via email at CS@tailoredbeautyproducts.com or through our Contact Us page for assistance.

    9. Are there any promotions or discounts available? 

    • Stay updated on our newsletter for the latest offers, discounts, and information on our loyalty program. Enter your email at the bottom of the page to subscribe to our newsletter.

    10. Where can I find Tailored Beauty products offline? 

    • We are expanding our presence in a growing number of stores including Walmart stores. See our STORE LOCATOR. Stay tuned for updates on additional retail locations.

    11. What stores in New York hold your product?

    • Stay tuned for updates on additional retail locations in New York.

    12. Is my personal information secure when making a purchase? 

    • Yes, we prioritize the security of your personal and payment information. Our website uses encryption and secure protocols to safeguard your data during transactions. Please see our Privacy Policy.

    13. What is your payment method? Do you accept Paypal?

    •  We accept credit card payments, PayPal, Shop Pay, and Afterpay.

    14. How can I contact customer support? 

    • For any inquiries or assistance, you can reach our customer support team via email at CS@tailoredbeautyproducts.com or through our Contact Us page for additional contact options.